FAQS

Does the filter remove chemicals and heavy metals?

No, it does not. Most portable filtration units, while making claims to, can only perform in laboratory conditions and not in real world use.

My faucet adapter pops off the faucet what do I do?

The faucet adapter is designed to pop off the faucet so you can’t put too much pressure on the filter when cleaning. Holding it on the faucet will help get more flow through the filter.

I notice white all over my filter outlet and it doesn’t flow as fast as it used to, what do I do?

Sounds like you are getting a calcium build up. Soak the filter in vinegar for a half hour and then back wash it. You may have to repeat this a few times to get it all the way clean.

I stored my filter for a while and now it won’t work, what do I do?

This can happen when people forget to clean the filter before storage and the crud in them dries up. Backwashing with warm to hot water will loosen the dirt up. Sometimes you have to soak the filter in hot water for a while.

Is there a simple field test to see if the filter is working, like adding food coloring?

No, there are no reliable field tests available at this time that work conclusively for our filter or any other filter. And no, running blue food coloring through the filter will not give an indication if the filter is performing or not.

How do I use the filter in freezing temperatures?

You will need to keep the filter warm when not in use. You can carry it in an inside pocket close to your body and use your body heat to keep it from freezing. At night bring it in your sleeping bag with you.

Can I dry my filter out and then store it in freezing temperatures?

No, it is almost impossible to get all the moisture out of a filter once it has had water in it; and the small amount that remains will/may cause damage.

Can the filter be frozen?

While we have no proof that freezing damages the filters we have no proof that it does not. Therefore we must recommend replacing the filter if you suspect it has been frozen.

Is it going to get clogged while I’m out on a trip?

Even with very high particulate/turbid water you should get 5 to 10 gallons through the filter. If this is not enough water for your trip, you should plan on field backwashing your filter.

If I backwash it, will the bacteria in the city water grow in the filter?

We recommend sanitizing the filter before storing it. If you backwash the filter and then use it, bacteria from the city water will not grow.

How often should I clean the filter?

For longer filter life, you should backwash and sanitize the filter after every outing.

Can I put the filter in a different/smaller bottle

The cap on the Sawyer Water Filtration Bottles is designed to fit on other bottles that use a “Standard” 63 MM thread you can. You may need to trim the connecting hose to the proper length.

If I put the inline on my Camelbak®, can I take it off?

Yes. The inline filter assembly kits include all the necessary parts to use the hydration bladder without the filter installed.

How do I get water for a group of people?

Sawyer offers 2 Liter and 4 Liter Gravity Water Filtration systems as well as Bucket Assembly Kits that can easily convert a bucket or pail into a water filtration system. In addition to these large volume systems, Sawyer also recommends using the standard 2 Liter pouch that comes with the Sawyer Squeeze Systems or a faucet adapter (if a faucet is available). For even larger groups use multiple bucket adapter systems attached to the same container–like a 55 gallon clean trash can.

Is this good for kids at camp?

Yes, it is easy. It is safe. It couldn’t be more perfect!

Are your filters compatible with other products?

Yes and no. The Squeeze Filter was designed to fit on most standard drinking bottles but we do not recommend using it with other pouches or gravity system. All of our pouches and gravity bags are constructed with high grade materials and are designed specifically for Sawyer filters. We encourage you to use them rather than trying to build your own system.

One of my Sawyer Squeeze pouches burst. Now what?

First, our squeeze system removes more seen and unseen particulates than you are used to filtering. So while the filter has 20 times the capacity of typical pump filters, it is also filtering out much more. The good news is that you are getting cleaner water than you have gotten before!
There are two solutions to this issue:

  • Don’t squeeze as hard. You can reduce the back pressure of squeezing by adding oral suction to guzzle the water through the filter.
  • Backflush the filter better and more often. Fill the syringe and don’t be afraid to use force to clean the filter and to backflush more than once. It is important that the first backflush is strong so that it cleans out all of the fibers rather than just the paths of least resistance.

Our squeeze pouches are rugged, but with all new technology, it takes time to learn how to best use the filtration system. With this in mind we are offering reduced prices on replacement bags which are available directly through our online store or at participating retailers.

How hard do I need to squeeze the pouch on my Sawyer Squeeze Water Filter to start the filtration process?

The Sawyer Squeeze Filter uses the same filter that we use in our gravity filters which means that the filter itself offers very little resistance. If you are uncomfortable with how hard you are having to squeeze your pouches in order to filter water we highly suggest that you backwash your filter. Keeping your filter clean will minimize the filter resistance when in use.

Do I need to open the filter to clean it?

No. All of the Sawyer filters are sealed shut and do not need to be opened; breaking the filter housing is completely unnecessary and will void your warranty.

How will I know when the filter if full?

The flow of water will slow down. However, it will never fail. Once the filter starts to slow down simply backwash it and it will be as good as new.

How do I know which level of filtration I need?

First consider where you will use your filter. The 0.1 filter will probably do just fine at most of the places in india. However, if you suspect there are viruses in the water, then you need to either use the 0.02 filter or add a small amount of chlorine to the water. If you are traveling overseas, the 0.02 would be the safest choice.

How do I know your label claims are true?

We have independent lab tests using EPA protocols that are available on our Downloads page.